Title
a. Receive update and recommendations from CAO-Intergovernmental & Legislative Affairs Division regarding development and implementation of a Countywide performance measurement program, Managing for Results (MFR); and
b. Direct Budget Committee to act as the MFR Steering Committee to review the program performance and department performance measures.
c. Provide direction as appropriate.
Body
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Receive update and recommendations from CAO-Intergovernmental & Legislative Affairs Division regarding development and implementation of a Countywide performance measurement program, Managing for Results (MFR); and
b. Direct Budget Committee to act as the MFR Steering Committee to review the program performance and department performance measures.
c. Provide direction as appropriate.
SUMMARY
In October 2010, the Board of Supervisors approved development of a Countywide performance measurement program that would highlight accomplishments while continuously improving processes and services. Management Partners, Inc. was contracted to help with this effort. Nine departments volunteered to pilot the program. In October 2011, program development and administration was transferred from CAO-Budget & Analysis Division to CAO-Intergovernmental & Legislative Affairs Division. In December 2011, the Board of Supervisors approved a Management Analyst III position dedicated to program development and the Countywide implementation. The contract with Management Partners, Inc. was extended to December 2012 and the scope of work was refined to reflect program changes.
One of the program refinements determined to be critical was to conduct a baseline assessment of existing County department performance measures. This assessment was begun in March 2012. Findings have concluded that existing County department performance measurement programs and expectations are varied. One of the 2012 MFR goals is to launch a ...
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