Title
a. Receive, review and approve the Managing for Results (MFR) Fiscal Year (FY) 2014-2015 Mid-Year Report; and
b. Provide direction to staff as appropriate.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Receive, review and approve the Managing for Results (MFR) Fiscal Year (FY) 2014-2015 Mid-Year Report; and
b. Provide direction to staff as appropriate.
SUMMARY:
Managing for Results (MFR), the Countywide performance measurement program is in its fourth year of helping the County become a more performance based organization The goal is to use performance measure outcomes as a management tool, wherever possible, to improve performance and operation efficiency, while reducing costs and improving departmental service to external and internal customers.
The MFR program continues to align its work with the Board of Supervisor "Strategic Initiatives." The "Strategic Initiatives" is the roadmap of what the County intends to achieve. Both programs use the philosophy of continuous improvement to refine and revise performance measures/success indicators and communication tools that convey the County's outcomes.
The MFR FY 2014-2015 Mid-Year Report shares the outcomes for the period of July 1, 2014 - December 31, 2014.
DISCUSSION:
The MFR FY 2014-2015 Mid-Year Report shares performance measures from 23 departments. To date, 92% of County departments participate in the program. Output/Workload measures tell completed work effort or activity. Output/Workload measures are important because they share what the County has done. It also helps departments understand and study past workload and to analyze work in progress. Efficiency measures explain the ratio of input over output. Typically, efficiency measures report on how much time it takes, how much it costs, or resources (staffing) required. Effectiveness measures tell how well a program or service is accomplishing its objectives. It speaks to quality, ...
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