Title
a. Authorize the Director of Information Technology or his designee to execute an updated non-standard IBM Master Services Attachment for ServiceElite, updating and simplifying IBM terms and conditions, with no change to services provided in the actual agreement, costs previously agreed to by the County, for a three-year term of July 1, 2018 through June 30, 2021; and
b. Accept non-standard language in the updated non-standard IBM Master Services Attachment provided by the vendor as recommended by the Director of Information Technology.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Authorize the Director of Information Technology or his designee to execute an updated non-standard IBM Master Services Attachment for ServiceElite, updating and simplifying IBM terms and conditions, with no change to services provided in the actual agreement, costs previously agreed to by the County, for a three-year term of July 1, 2018 through June 30, 2021; and
b. Accept non-standard language in the updated non-standard IBM Master Services Attachment provided by the vendor as recommended by the Director of Information Technology.
SUMMARY/DISCUSSION:
IBM, Inc. is a vendor that has provided software licensing/support and hardware maintenance/support to the County of Monterey since 1990. This support has been provided for products purchased directly from IBM, Inc. or through a third-party vendor.
IBM has provided revised terms and conditions in their updated Master Services Attachment ("MSA") for ServiceElite and this version will replace the previously-executed MSA. This revised MSA simplifies and updates the current MSA and provides better services to the County, including Hardware Support Extension and Augmented Reality Assistance. These additional terms will speed up repair time and reduce the down time for the County.
The revised MSA that will replace the current MSA and become part of the current agreement with IBM. The revised MSA is...
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