Title
Authorize the Director of Health or Assistant Director of Health to execute a Standard Agreement with Teletask, Inc. not to exceed the amount of $2,098 for the provision of software maintenance, technical support and warranty extension for the Integrated Auto-dialer System Software Module for the period retroactive from September 1, 2019 through August 31, 2021.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Authorize the Director of Health or Assistant Director of Health to execute a Standard Agreement with Teletask, Inc. not to exceed the amount of $2,098 for the provision of software maintenance, technical support and warranty extension for the Integrated Auto-dialer System Software Module for the period retroactive from September 1, 2019 through August 31, 2021.
SUMMARY/ DISCUSSION:
The Monterey County Health Department's Women, Infant and Children's (WIC) program is a
federally funded program that provides nutritious foods, nutrition education, breastfeeding support, and referrals to health care and social services in Monterey County. The WIC program schedules appointments with its clients to provide educational classes for nutrition, breastfeeding support and other nutrition related services. The WIC program has worked with the Teletask Health Messenger System for over five years that offers the WIC staff the ability to send voice, text, and email messages to all of its clients. The start date of this Agreement is retroactive to September 1, 2019 due to the length of time it took to negotiate with the vendor the terms needed for this Agreement.
This work supports the MCHD 2018-2022 Strategic Plan Goal: 1. Empower the community to improve health; Goal 2. Enhance public health and safety through prevention; and Goal 3. Ensure access to culturally and linguistically appropriate, customer-friendly, quality health services. Additionally, this work supports three of the ten essential public health services: inform, educate, and...
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