Title
a. Approve and authorize the Director of the Emergency Communications Department to sign an agreement with GovWorx, Inc. in an amount not to exceed $359,250, effective October 1, 2026 and continuing through June 30, 2031, for hosted public safety software services; and
b. Authorize the Director of the Emergency Communications Department to sign up to three (3) additional amendments to this Agreement where the amendments do not significantly change the scope of services and do not add more than 10% ($35,925) of the original agreement amount for a maximum aggregate agreement total of $395,175.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Emergency Communications Department to sign an agreement with GovWorx, Inc. in an amount not to exceed $359,250, effective October 1, 2026 and continuing through June 30, 2031, for hosted public safety software services; and
b. Authorize the Director of the Emergency Communications Department to sign up to three (3) additional amendments to this Agreement where the amendments do not significantly change the scope of services and do not add more than 10% ($35,925) of the original agreement amount for a maximum aggregate agreement total of $395,175.
SUMMARY
The Monterey County Emergency Communications Department (ECD) is a consolidated public safety answer point and dispatch facility serving 28 law enforcement, fire protection, and emergency medical services (EMS) response agencies throughout Monterey County.
This agreement is for the GovWorx suite of hosted software products that provide workforce management tools, artificial intelligence non-emergency call processing, records request support and call transcription and translation services.
DISCUSSION:
The Department has partnered with GovWorx since May 2024 and has acted as a beta tester for the quality assurance module that provides Quality Assurance (QA) for Evaluations, Audio ...
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