Title
a. Approve and authorize the Director of Health Services or designee to execute a retroactive Agreement with United Way of Monterey County for the provision of a toll-free telephone referral system connecting Monterey County residents to essential community services and volunteer opportunities for a total contract amount of $27,300 for the term of July 1, 2026 to June 30, 2027; and
b. Approve and authorize the Director of Health Services or designee to execute three future amendments to this Agreement that do not exceed 10% ($2,730) of the Agreement amount, do not significantly change the scope of work, and do not exceed a revised maximum amount of $30,030.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of Health Services or designee to execute a retroactive Agreement with United Way of Monterey County for the provision of a toll-free telephone referral system connecting Monterey County residents to essential community services and volunteer opportunities for a total contract amount of $27,300 for the term of July 1, 2026 to June 30, 2027; and
b. Approve and authorize the Director of Health Services or designee to execute three future amendments to this Agreement that do not exceed 10% ($2,730) of the Agreement amount, do not significantly change the scope of work, and do not exceed a revised maximum amount of $30,030.
SUMMARY:
United Way of Monterey County provides free, 24/7 access to 211 Monterey County, an information and referral service that connects residents to essential resources. This Agreement, retroactive to July 1, 2026, formalizes the continuation of services provided during contract negotiations.
DISCUSSION:
Approval of this Agreement, with a retroactive term of July 1, 2026 through June 30, 2027, and a total contract amount of $27,300, will provide Monterey County residents a toll-free telephone referral system connecting them to health and human services. The agreement is retroactive due to the program’s transition to a Behavioral Health Services Act (BHSA) funding and the need to await California Department of Health Care Services (DHCS) guidance regarding BHSA program requirements and language.
United Way of Monterey County operates 211 Monterey County, a free and confidential information and referral service available 24 hours a day, 7 days a week, 365 days a year. The service connects residents to essential local health and human services and serves as a resource during disasters by connecting individuals with critical assistance. Additionally, 211 links community members with local volunteer opportunities.
This work supports the following County of Monterey Health Department 2025-2028 Strategic Plan Goal(s): 2) Provide Exceptional Person-Centered Care through Accessible, Community-Focused Health Services. It also supports one of the ten essential public health services, specifically: 7) Link people to the needed personal health services and assure the provision of health care when otherwise unavailable.
OTHER AGENCY INVOLVEMENT/COMMITTEE ACTIONS:
The Offices of County Counsel and Auditor Controller have reviewed and approved this agreement as to legal form and fiscal provisions, respectively.
FINANCING:
This Agreement is funded by Behavioral Health Services Act (BHSA) funds. Funding for this Agreement are included in the Health Department’s Behavioral Health Bureau (1310-40005) Fiscal Year 2026 -27 Adopted Budget.
BOARD OF SUPERVISORS STRATEGIC PLAN GOALS:
This Agreement supports the Board of Supervisors’ Strategic Plan goal of well-being and quality of life by ensuring residents are referred to the health and human services they need.
Mark a check next to the related Board of Supervisors Strategic Plan Goals
X Well-Being and Quality of Life
____ Sustainable Infrastructure for the Present and Future
____ Safe and Resilient Communities
____ Diverse and Thriving Economy
____ Dynamic Organization and Employer of Care
Prepared by: Katherine Bonilla, Management Analyst II, 796-1743
Approved by: Elsa Mendoza Jimenez, Director of Health Services, 755-4526
Attachments:
Board Report
Agreement