Title
Authorize the Interim Chief Executive Officer for Natividad Medical Center (NMC) or a designee to execute amendment No. 3 to the agreement (A-14127) with Televox Solutions, Inc., a subsidiary of West Technology Group, LLC for patient notification services, adding $82,000 for a revised total agreement amount not to exceed $252,200 with no changes to the term of Agreement October 1, 2019 through September 30, 2026.
Report
RECOMMENDATION:
It is recommended the Board of Supervisors:
Authorize the Interim Chief Executive Officer for Natividad Medical Center (NMC) or a designee to execute amendment No. 3 to the agreement (A-14127) with Televox Solutions, Inc., a subsidiary of West Technology Group, LLC for patient notification services, adding $82,000 for a revised total agreement amount not to exceed $252,200 with no changes to the term of Agreement October 1, 2019 through September 30, 2026.
SUMMARY:
NMC utilizes Televox as an automated appointment reminder system to support patient access and reduce missed appointments. The services provided include outbound appointment reminders via text message, that include options for patients to confirm, cancel, or request rescheduling. These capabilities are designed to improve clinical efficiency, optimize provider schedules, and enhance patient engagement.
To ensure deliverables are met, NMC follows a structured operational and monitoring approach that includes system configuration, integration validation, and ongoing performance review.
DISCUSSION
The Televox appointment reminder system provides significant operational and patient care benefits to NMC. From an operational perspective, the system helps reduce no-show rates and late cancellations, which improves clinic efficiency and maximizes provider utilization. Automated reminders reduce the administrative burden on clinic staff, allowing them to focus on higher-value patient care activities. Additionally, patient response functionality enables proactive sc...
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