Title
a. Approve, ratify, and authorize the Director of the Department of Social Services (DSS), or his designee, to sign County Purchase MT-05-2013 with the California SAWS Consortium IV (C-IV) for $1,650,155 to continue local C-IV Contact Center technology support for the period November 1, 2013 through May31, 2017; and
b. Authorize the Director of the Department of Social Services, or his designee, to sign up to three (3) amendments to this agreement, where the total amendments do not exceed 10% of the original contract amount, and do not significantly change the scope of work or extend the term of the agreement.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve, ratify, and authorize the Director of the Department of Social Services (DSS), or his designee, to sign County Purchase MT-05-2013 with the California SAWS Consortium IV (C-IV) for $1,650,155 to continue local C-IV Contact Center technology support for the period November 1, 2013 through May31, 2017; and
b. Authorize the Director of the Department of Social Services, or his designee, to sign up to three (3) amendments to this agreement, where the total amendments do not exceed 10% of the original contract amount, and do not significantly change the scope of work or extend the term of the agreement.
SUMMARY:
Monterey County entered into an MOU in 2010 with the California SAWS Consortium IV(C-IV) for migration to the C-IV technology for Community Benefits. Section 3.9 of the MOU (separate services) allows counties to request services from the Consortium.
On December 11, 2012, the Board of Supervisors authorized an agreement with C-IV for implementation of hardware, software, maintenance and production support for deployment of the Community Benefits Contact Center that went live on August 9, 2013, and business process support through May 31, 2014.
Now that the Contact Center implementation phase is complete, the new agreement MT-05-2013 for Novembe...
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