Title
Receive a presentation from the Resource Management Agency on how performance measures are being used as a management tool.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors receive a presentation from the Resource Management Agency on how performance measures are being used as a management tool.
SUMMARY:
The Resource Management Agency (RMA) is responsible for a wide range of important County functions, including public infrastructure, land use policy and regulations, building regulations, development review, capital projects and County facilities. The RMA has been working over the past several years to evolve into a performance-based organization. The RMA has approached this organizational redefinition from both "top down" and "bottom up" involving virtually every level of RMA staff.
Staff has developed performance measures to assess our primary programs and services as follows:
- Key Measures: RMA has developed six key measures reflective of our primary programs and services (Attachment 1). These measures are intended to help guide budgeting and organizational recommendations that implement the Board of Supervisors' Strategic Initiatives and Key Objectives.
- External Measures: RMA has developed 114 measures to "tell our story" to the public and Board of Supervisors about how we are doing in term of efficiency and effectiveness. These measures are reported in the mid-year and annual reports, and are included as part of a quarterly meeting that involves all of the functional units presenting their data to RMA management.
- Internal Measures: RMA has developed an additional 91 measures to provide details that help identify and track where issues may occur so that they can be addressed. These measures are also included in the quarterly RMA meeting.
DISCUSSION:
The Resource Management Agency (RMA) has five primary groups (Administration, Building Services, Environmental Services, Planning, and Public Wo...
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