Title
Approve and authorize the Director of Information Technology Department or his designee to execute Amendment No. 4 to the Agreement with D & S Communications, Inc., extending the term of the agreement for one year, for Mitel telephone system maintenance services, technical support and system upgrades, for a revised agreement term of May 1, 2015 through December 31, 2021, adding an additional $257,708.81, for a new agreement total not to exceed $1,808,126.49.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Approve and authorize the Director of Information Technology Department or his designee to execute Amendment No. 4 to the Agreement with D & S Communications, Inc., extending the term of the agreement for one year, for Mitel telephone system maintenance services, technical support and system upgrades, for a revised agreement term of May 1, 2015 through December 31, 2021, adding an additional $257,708.81, for a new agreement total not to exceed $1,808,126.49.
SUMMARY/DISCUSSION:
The Information Technology Department (ITD) is responsible for the support and maintenance of the telephone system relied upon by all county employees. The existing Agreement with D & S Communications Inc. (D & S) provides the County with high-level, specialized expertise, not otherwise available in-house, that is needed to resolve technical telephone system issues.
In August of 2016 the Board of Supervisors approved amendment no. 1, adding CallXpress Voicemail system, Telchemy monitoring, and InGate session board controller. In 2017, the County amended the agreement via amendment no. 2 to extend the services for two years with prior Board of Supervisors approval. In December of 2018, the County amended the agreement via amendment no. 3 to include support of the InGate SIParator feature of the County's telephone system.
ITDs recommend the Board approves amendment no. 4, which will extend the agreement services for one additional year through December 3...
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