Title
Receive a presentation on Managing for Results (MFR) from the Assessor-County Clerk-Recorder.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Receive a presentation on Managing for Results (MFR) from the Assessor-County Clerk- Recorder.
SUMMARY:
The Assessor-County Clerk-Recorder will make a presentation to the Board of Supervisors describing how the Department has utilized performance measures.
DISCUSSION:
The Assessor-County Clerk-Recorder's Office operates to provide three distinct services on behalf of the County and for the public customer: it calculates the values on all local real and business personal property for tax purposes, it provides for the recordation of and access to all local real property related documents, and it is responsible for the filing of and access to all local vital statistic related documents. The Department is committed to providing quality service in a professional manner. The Assessor-County Clerk-Recorder Office has been using performance measures as a tool for many years. The department uses performance measures to track the workloads/trends and we use customer service survey cards to measure what the department is doing well and what needs to be worked on.
We will continue to use performance data to measure efficiency and establish goals for future improvement in providing customer service to our constituents, other County departments and members of the general public.
OTHER AGENCY INVOLVEMENT:
The County Administrative Office, Intergovernmental & Legislative Affairs Division has oversight of the Countywide MFR Program.
FINANCING:
Monterey County's MFR Program is funded by the County Administrative Office, Intergovernmental & Legislative Affairs Division (1050-CAO004-8054).
Prepared by: Corina M. Morgan, Finance Manager, x5821
Approved by: Stephen L. Vagnini, Assessor-County Clerk-Recorder, x5803
Attachments:
Assessor-County Clerk...
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