Title
a. Approve and authorize the Director of the Department of Social Services (DSS), or his designee, to sign an agreement with Sable Computers, Inc, dba KIS, for $35,000 for the period July 1, 2013 - September 30, 2013 to provide assessment, design, and implementation services to install Virtual Desktop Image (VDI) infrastructure for the DSS Contact Center, including the non-standard liability and warranty provisions contained in Sections 5 and 8 of Exhibit A; and
b. Authorize the Director of the Department of Social Services (DSS), or his designee, to sign up to three (3) amendments to this agreement where the total amendments do not exceed 10% of the original contract amount, and do not significantly change the scope of work.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Department of Social Services (DSS), or his designee, to sign an agreement with Sable Computers, Inc, dba KIS, for $35,000 for the period July 1, 2013 - September 30, 2013 to provide assessment, design, and implementation services to install Virtual Desktop Image (VDI) infrastructure for the DSS Contact Center, including the non-standard liability and warranty provisions contained in Sections 5 and 8 of Exhibit A; and
b. Authorize the Director of the Department of Social Services (DSS), or his designee, to sign up to three (3) amendments to this agreement where the total amendments do not exceed 10% of the original contract amount, and do not significantly change the scope of work.
SUMMARY/DISCUSSION:
Department of Social Services is in the process of establishing a new C-IV Contact Center. The workstations at the contact center will be managed C-IV systems that will reside on a separate domain (the C-IV Domain) for "Point-of-Presence"(PoP) counties. The C-IV project will only provide access to two applications:
* The managed CARE center phone management software, and
* The C-IV application and Image ...
Click here for full text