Title
Approve and authorize the Director of Health or Assistant Director of Health to sign Amendment No. 1 to the Agreement with CareMessage Corporation, to extend the term for an additional two (2) years, for a new term of November 1, 2015 to October 31, 2019, and to increase the contract amount by $116,200, for a revised contract amount not to exceed $215,000, to provide a text and voice messaging patient communication system.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Approve and authorize the Director of Health or Assistant Director of Health to sign Amendment No. 1 to the Agreement with CareMessage Corporation, to extend the term for an additional two (2) years, for a new term of November 1, 2015 to October 31, 2019, and to increase the contract amount by $116,200, for a revised contract amount not to exceed $215,000, to provide a text and voice messaging patient communication system.
SUMMARY/DISCUSSION:
The Health Department Clinic Services Bureau (Clinic Services) operates nine community clinic sites designated as Federally Qualified Health Center Look-Alikes (FQHC-LA). Under the direction of the County and governance of the Community Health Center Board, the clinics provide preventative, primary, and specialty medical care services.
CareMessage Corporation (CareMessage) operates a technology platform that allows medical providers to connect with patients though text and voice messaging to reduce patient no-shows, increase patient engagement and health education, and improve overall patient outcomes.
Since November 1, 2015, CareMessage's system has provided patients with the convenience of receiving text and voice message appointment reminders in English or Spanish and the interactive ability for them to confirm, cancel or request to reschedule the appointment. The patient communication system also offers the functionality to outreach to patients, which includes prescription refill reminders, referral management, healt...
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