Title
a. Authorize the Director of the Information Technology Department or his designee to execute a non-standard letter of engagement with Open Text, Inc. for a server upgrade and implementation services for the County's Right Fax system, for an amount not to exceed $17,000 and a term of November 7, 2017 through November 6, 2018; and
b. Accept non-standard language as recommended by the Director of the Information Technology Department.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Authorize the Director of the Information Technology Department or his designee to execute a non-standard letter of engagement with Open Text, Inc. for a server upgrade and implementation services for the County's Right Fax system, for an amount not to exceed $17,000 and a term of November 7, 2017 through November 6, 2018; and
b. Accept non-standard language as recommended by the Director of the Information Technology Department.
SUMMARY/DISCUSSION:
RightFax is a desktop faxing solution that is currently used by over 500 employees throughout the County. The RightFax application provides users many features that improve productivity including the ability to send/receive faxes from their desktops, send faxes to multiple users at once, receive email notifications upon receiving a fax, and save faxes as documents to a common shared file. The RightFax server is in need of two upgrades to 1) stay compatible with new Windows operating systems and 2) migrate to virtual server hardware to replace obsolete hardware.
The first upgrade of the existing server is necessary for compatibility with the required software version for the new Windows operating systems used by the County. The second upgrade for installation of the new virtual server, with a Fax over IP integration, allows the Information Technology Department (ITD) to thoroughly test the new integration, on a new Windows operating system platform before migrating the County's 500 plus user accounts. ...
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