Title
Authorize the Purchasing Manager for Natividad Medical Center (NMC) to execute Amendment No. 8 to the Agreement (A-1206/MYA5992) with Press Ganey Inc. for Employee Survey Services at NMC, extending the Agreement from August 1, 2007 through December 31, 2014 for a total Agreement amount not to exceed $293,872; no increase from the previously approved amount.
Report
RECOMMENDATION:
It is recommended the Board of Supervisors authorize the Purchasing Manager for Natividad Medical Center (NMC) to execute Amendment No. 8 to the Agreement (A-1206/MYA5992) with Press Ganey, Inc. for Employee Survey Services at NMC, extending the Agreement from August 1, 2007 through December 31, 2014 for a total Agreement amount not to exceed $293,872; no increase from the previously approved amount.
SUMMARY/DISCUSSION:
NMC recommends approval of this amendment in order to completely utilize the services originally requested and approved with Press Ganey, Inc. Press Ganey, Inc. will conduct Employee Satisfaction Surveys and Exit Interviews on behalf of NMC. Effective March 2012 NMC moved to a semi-annual survey, to allow all employees to participate and provide their opinion twice per year. NMC will identify areas for improvement after completion of each survey and will take action to improve key scores prior to the subsequent survey.
Having a committed workforce positively impacts a wide range of business outcomes (i.e., patient satisfaction and quality of care), and to attain such commitment, employees at NMC need an outlet in which they can provide feedback and be involved in improvement processes. This agency gathers information from employees' anonymous responses each quarter and compiles the data into detailed reports that are provided to the NMC Executive Management Team. These reports are reviewed and considered during development and implementation of the hospital's strategic planning initiatives in an effort to achieve measurable organizational improv...
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