Title
a. Approve and authorize the Director of the Department of Social Services to sign County Purchase MT-02-2021 with the California Statewide Automated Welfare Systems (CalSAWS) Project in the amount of $289,104 to expand the Monterey County's Customer Service Center (CSC) by procuring 69 additional CSC worker licenses for one year; and
b. Authorize the Director of the Department of Social Services to sign up to one (1) amendment to the County Purchase, where the total amendment does not exceed 10% of the original amount ($28,910) and does not significantly change the terms of the County Purchase.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Department of Social Services to sign County Purchase MT-02-2021 with the California Statewide Automated Welfare Systems (CalSAWS) Project in the amount of $289,104 to expand the Monterey County's Customer Service Center (CSC) by procuring 69 additional CSC worker licenses for one year; and
b. Authorize the Director of the Department of Social Services to sign up to one (1) amendment to the County Purchase, where the total amendment does not exceed 10% of the original amount ($28,910) and does not significantly change the terms of the County Purchase.
SUMMARY/DISCUSSION:
Monterey County Department of Social Services (DSS) entered a Memorandum of Understanding (MOU) in 2010 and amended in 2019, with the California Statewide Automated Welfare Systems (CalSAWS) for migration to the CalSAWS technology for the DSS Community Benefits Branch. This MOU allows counties to continue to request services from the Consortium.
The County Contact Center, also known as the Monterey County Customer Service Center (CSC), was implemented in August 2013 to assist applicants with questions and applications for Medi-Cal and Covered CA health insurance, providing customer service while continuing to meet mandates. The CSC provides a non-traditional method of conducting...
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