Title
a. Approve and authorize the Director of the Department of Social Services(DSS), or his designee, to sign an agreement with Unidesk Corporation for $15,600 for the period July 1, 2013 - June 30, 2016 to provide 80 licenses for Unidesk software, support and maintenance for the Virtual Desktop Image (VDI) infrastructure for the DSS Contact Center, including non-standard liability and indemnity provisions in Exhibit A, Sections 5 and 9; and
b. Authorize the Director of the Department of Social Services, or his designee, to sign up to three (3) amendments to this agreement where the total amendments do not exceed 10% of the original contract amount, and do not significantly change the scope of work.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Department of Social Services(DSS), or his designee, to sign an agreement with Unidesk Corporation for $15,600 for the period July 1, 2013 - June 30, 2016 to provide 80 licenses for Unidesk software, support and maintenance for the Virtual Desktop Image (VDI) infrastructure for the DSS Contact Center, including non-standard liability and indemnity provisions in Exhibit A, Sections 5 and 9; and
b. Authorize the Director of the Department of Social Services, or his designee, to sign up to three (3) amendments to this agreement where the total amendments do not exceed 10% of the original contract amount, and do not significantly change the scope of work.
SUMMARY/DISCUSSION:
Department of Social Services is in the process of establishing a new C-IV Contact Center. Workstations at the CB Care Center will be managed C-IV systems that will reside on a separate domain (C-IV Domain) for "Point-of-Presence"(PoP) counties. The C-IV project will only provide access to two applications:
* The managed CARE center phone management software, and
* The C-IV application and Image Now/WebNow (integral part of C-IV)
This means that access to the M...
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