County of Monterey - File #: 17-0806

• File #: 17-0806
• Name: County Purchase MT-04-2017
• Type: General Agenda Item
• Status: Passed
• File created: 7/20/2017
• In control: Board of Supervisors
• On agenda: 8/29/2017
• Final action: 8/29/2017
• Title: a. Approve and authorize the Director of the Department of Social Services to sign County Purchase MT-04-2017 with the California SAWS Consortium IV retroactive to June 1, 2017 in an amount not to exceed $406,050 to continue local C-IV Contact Center technology support for the period of June 1, 2017 through October 31, 2019; and b. Authorize the Director of the Department of Social Services to sign up to three (3) amendments to this County Purchase, where the total amendments do not exceed 10% ($40,605) of the original amount, and do not significantly change the terms of the County Purchase.

Date	Action By	Action	Result
8/29/2017	Board of Supervisors	approved

Title
a. Approve and authorize the Director of the Department of Social Services to sign County Purchase MT-04-2017 with the California SAWS Consortium IV retroactive to June 1, 2017 in an amount not to exceed $406,050 to continue local C-IV Contact Center technology support for the period of June 1, 2017 through October 31, 2019; and
b. Authorize the Director of the Department of Social Services to sign up to three (3) amendments to this County Purchase, where the total amendments do not exceed 10% ($40,605) of the original amount, and do not significantly change the terms of the County Purchase.

Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Department of Social Services to sign County Purchase MT-04-2017 with the California SAWS Consortium IV retroactive to June 1, 2017 in an amount not to exceed $406,050 to continue local C-IV Contact Center technology support for the period of June 1, 2017 through October 31, 2019; and
b. Authorize the Director of the Department of Social Services to sign up to three (3) amendments to this County Purchase, where the total amendments do not exceed 10% ($40,605) of the original amount, and do not significantly change the terms of the County Purchase.

SUMMARY/DISCUSSION:
Monterey County Department of Social Services (DSS) entered into a Memorandum of Understanding (MOU) in 2010 with the California SAWS Consortium IV(C-IV) for migration to the C-IV technology for the DSS Community Benefits Division. This MOU allows counties to request services from the Consortium.

On December 11, 2012, this Board authorized an agreement with C-IV for implementation of hardware, software, maintenance and production support for deployment of the Community Benefits Contact Center that went live on August 9, 2013, and business process support through May 31, 2014.

Now that the Contact Center implementation phase is complete, the County Purchase MT-04-2017 is being brough...