Title
Authorize the Director of Health or Assistant Health Director to increase the maximum liability of the Master Services Agreement No. A-14282 with Qualtrics, LLC., for the provision of a survey software platform subscription hosted by the vendor and professional services as needed by $1,580 for a total Agreement amount not to exceed $58,460 and extending agreement by 3 months to June 30, 2022.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Authorize the Director of Health or Assistant Health Director to increase the maximum liability of the Master Services Agreement No. A-14282 with Qualtrics, LLC., for the provision of a survey software platform subscription hosted by the vendor and professional services as needed by $1,580 for a total Agreement amount not to exceed $58,460 and extending agreement by 3 months to June 30, 2022.
SUMMARY/DISCUSSION:
Qualtrics, LLC provides an online survey software platform that is a scalable solution for the diverse survey requirements of the Monterey County Health Department (MCHD). The diversity in the context of this agile solution enables the Health Department program staff the ability to customize and develop surveys that are meaningful and enable strategic planning to include but not exclusive to: Health strategic and intervention initiatives, satisfaction with services received, planning for program design or expansion, and input on decision making. This is on a large scale using the survey input from staff, clients, patients, and the community agencies that collaborate with the county in the provision of services to the residents and aligned with enabling MCHD to maintain the national public health accreditation standards.
Accomplishing this on a large scale requires the use of an online survey platform that can solicit an unlimited number of surveys for an unlimited number of questions asked and responses received through email delivery but factors in security management within the so...
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