Title
a. Approve and authorize the Director of the Emergency Communications Department to sign a no cost Interstate Cooperation Contract with the Texas Department of Information Resources to allow the Department to purchase Amazon Web Services for automated call-answering;
b. Approve and authorize the Director of the Emergency Communications Department to agree to Amazon Web Services' click-through terms and conditions for cloud services; and
c. Approve and authorize the Monterey County Contracts/Purchasing Officer to approve purchase orders for Amazon Web Services in an amount not to exceed $75,000 for the term of May 1, 2023 through June 30, 2024.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Emergency Communications Department to sign a no cost Interstate Cooperation Contract with the Texas Department of Information Resources to allow the Department to purchase Amazon Web Services for automated call-answering;
b. Approve and authorize the Director of the Emergency Communications Department to agree to Amazon Web Services' click-through terms and conditions for cloud services; and
c. Approve and authorize the Monterey County Contracts/Purchasing Officer to approve purchase orders for Amazon Web Services in an amount not to exceed $75,000 for the term of May 1, 2023 through June 30, 2024.
SUMMARY/DISCUSSION:
The Monterey County Emergency Communications Department is a consolidated Public Safety Answering Point for 9-1-1 emergency and non-emergency calls as well as a radio dispatch facility serving 28 law enforcement, fire protection, and emergency medical response agencies throughout Monterey County.
Due to significant vacancies, the Department's dispatch staff work an average of between 30 and 40 hours of mandatory overtime each pay period. While the Department continues to recruit and hire new staff, additional actions must be taken to help alleviate the continued amount of m...
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