Title
a. Approve and authorize the Director of Health or their designee to sign Amendment No. 2 to the Agreement with Complete Answer Sys, LLC (CAS) to extend the term for two (2) additional years, for a new full term of May 15, 2018 to April 30, 2024 and to increase the contract amount by $42,000 for a revised contract amount not to exceed of $122,000 for clinic call answering services; and
b. Authorize the Director of Health or their designee to sign up to one (1) future amendment to this Agreement where the amendment does not significantly change the scope of work.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of Health or their designee to sign Amendment No. 2 to the Agreement with Complete Answer Sys, LLC (CAS) to extend the term for two (2) additional years, for a new full term of May 15, 2018 to April 30, 2024 and to increase the contract amount by $42,000 for a revised contract amount not to exceed of $122,000 for clinic call answering services; and
b. Authorize the Director of Health or their designee to sign up to one (1) future amendment to this Agreement where the amendment does not significantly change the scope of work.
SUMMARYDISCUSSION:
The Health Department Clinic Services Bureau (Clinic Services) operates ten community clinic sites designated as Federally Qualified Health Centers (FQHCs) which provide preventive, primary, and specialty medical care services.
CAS is an out-of-state entity that that provides bilingual, call answering services to clinics outside of normal business hours and/or when Clinic Services is unable to answer.
On June 26, 2018, the Board of Supervisors approved Agreement No. A-14016 with Complete Answer Sys, LLC. and Netvoice to provide bilingual, call answering services to clinics. Netvoice and CAS are under the same ownership and Netvoice maintains workers compensation coverage for both Netvoice and CAS employees. Amendment No. 1 was approved by ...
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