Title
a. Approve and authorize the Director of the Emergency Communications Department to sign an agreement between the County of Monterey and PowerDMS, Inc., for a term of September 29, 2025 through September 28, 2028, for an amount not to exceed $17,573 to provide PowerEngage software to the Emergency Communications Department;
b. Accept nonstandard terms as recommended by the Director of the Emergency Communications Department; and
c. Authorize the Director of the Emergency Communications Department to sign up to three amendments to this Agreement where the total amendments do not exceed 10% ($1,757) of the original agreement amount and do not significantly change the scope of work.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Emergency Communications Department to sign an agreement between the County of Monterey and PowerDMS, Inc., for a term of September 29, 2025 through September 28, 2028, for an amount not to exceed $17,573 to provide PowerEngage software to the Emergency Communications Department;
b. Accept nonstandard terms as recommended by the Director of the Emergency Communications Department; and
c. Authorize the Director of the Emergency Communications Department to sign up to three amendments to this Agreement where the total amendments do not exceed 10% ($1,757) of the original agreement amount and do not significantly change the scope of work.
SUMMARY/DISCUSSION:
The Monterey County Emergency Communications Department (ECD) is a consolidated public safety answer point and dispatch facility serving 28 law enforcement, fire protection, and emergency medical services (EMS) response agencies throughout Monterey County.
This agreement provides the PowerEngage software to the ECD. PowerEngage is an automated text message survey platform to get caller feedback on their experience during the phone call with the ECD dispatcher. PowerEngage also includes a results...
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