Title
Authorize the County Purchasing Agent or their designee to execute a non-standard agreement between the County of Monterey and PMAM Corporation for alarm permits and support services. This is a revenue-sharing agreement, which shall be effective upon execution for three years and then shall auto-renew for one year terms thereafter until terminated.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Authorize the County Purchasing Agent or their designee to execute a non-standard agreement between the County of Monterey and PMAM Corporation for alarm permits and support services. This is a revenue-sharing agreement that shall be effective upon execution for three years and then shall auto-renew for one year terms thereafter until terminated.
SUMMARY:
Currently, the Monterey County Sheriff’s Office (MCSO) Fiscal Division staff manages a database for the Alarm Unit. Fiscal staff registers new alarm customers, sends invoices for alarm registration, collects and posts payments, creates invoices for false alarm charges, responds to false alarm appeals and handles customer service requests in person or via telephone. Managing the Alarm Unit effectively is a full-time job. Due to increasing workload and staffing issues over the years, the Fiscal Division staff can only allocate 1.0 FTE, one full day a week to manage the Alarm Unit. This causes a decrease in revenue as the time does not allow for timely new customer registration, payment reminders, or identifying of missed false alarm incidents. PMAM will automate these processes and include the acceptance of online payments. MCSO would only be responsible for processing false alarm appeals and accepting check payments. This allows the Fiscal Division to focus on other important functions such as budget monitoring, processing invoices, collecting revenue and payroll, all of which has increased over 100% in the last 10+ years.
PMAM was selected to improve false alarm management per the Co...
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