Title
Authorize the Chief Executive Officer for Natividad Medical Center (NMC) or his designee to execute Amendment No. 2 with Propio LS, LLC for over the phone, video remote interpreter and language assessment services at NMC, extending the agreement an additional one (1) year period (July 1, 2026 through June 30, 2027) for a revised full agreement term of January 1, 2024, through June 30, 2027, and adding $220,000 for a revised total agreement amount not to exceed $350,000.
Report
RECOMMENDATION:
It is recommended the Board of Supervisors:
Authorize the Chief Executive Officer for Natividad Medical Center (NMC) or his designee to execute Amendment No. 2 with Propio LS, LLC for over the phone, video remote interpreter and language assessment services at NMC, extending the agreement an additional one (1) year period (July 1, 2026 through June 30, 2027) for a revised full agreement term of January 1, 2024, through June 30, 2027, and adding $220,000 for a revised total agreement amount not to exceed $350,000.
SUMMARY/DISCUSSION:
Approximately 52% of the patient population at Natividad identifies themselves as Limited English Proficient (LEP). The Joint Commission, the agency that accredits Natividad, has standards that require effective communication for LEP patients by using competent, qualified interpreters. The California and Federal laws that regulate equal access to all patients, including Title VI of the Civil Rights Act of 1964, prohibit discrimination based on race, color, or national origin and require that healthcare be delivered with effective communication for non-English speakers. Interpretation services help Natividad reduce liability for medical errors due to a communication breakdown and improve healthcare quality.
Natividad utilizes a three-pronged approach to meet the language needs of patients: in-person interpreting by Natividad Medical Interpreters, dual-role bilingual staff, and video interpreting and over-the-phone interpreting. Pro...
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