File #: 13-1313    Name: RFP 10441
Type: General Agenda Item Status: Passed
File created: 12/9/2013 In control: Board of Supervisors
On agenda: 12/17/2013 Final action: 12/17/2013
Title: a. Approve and authorize the Contracts/Purchasing Officer to execute on behalf of County of Monterey a Master Ordering Agreement with ServiceNow, Inc. in the amount of $566,382 for the period of December 17, 2013 through December 16, 2016 for the provision of software subscription, software maintenance/support, and implementation services; b. Approve and authorize the use of the Information Technology Designation account in the amount of $290,381for Fiscal Year 2013-14 ; c. Authorize the Auditor Controller to increase appropriations in the amount of $290,381 for Fiscal Year 2013-14; and d. Authorize the Contracts/Purchasing Officer to sign future renewals to the Service Agreement under the same or similar terms as recommended by the Director of Information Technology.
Attachments: 1. 1.ServiceNow Master Order Agreement, 2. 2.ServiceNow_Order Form, 3. 3.ServiceNow_SOW, 4. 4.Exhibit A_SOW Implementation Methodology, 5. 5.ITSM_ServiceNow Cost Overview, 6. 6. ITD Designation Account Breakdown, 7. Completed Board Order, 8. Fully Executed Agreement between the County of Monterey and ServiceNow, 9. Order Form / Service Now
Related files: A 15-083
Title
a. Approve and authorize the Contracts/Purchasing Officer to execute on behalf of County of Monterey a Master Ordering Agreement with ServiceNow, Inc. in the amount of $566,382 for the period of December 17, 2013 through December 16, 2016 for the provision of software subscription, software maintenance/support, and implementation services;
b. Approve and authorize the use of the Information Technology Designation account in the amount of $290,381for Fiscal Year 2013-14 ;
c. Authorize the Auditor Controller to increase appropriations in the amount of $290,381 for Fiscal Year 2013-14; and
d. Authorize the Contracts/Purchasing Officer to sign future renewals to the Service Agreement under the same or similar terms as recommended by the Director of Information Technology.

Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:

a. Approve and authorize the Contracts/Purchasing Officer to execute on behalf of County of Monterey a Master Ordering Agreement with ServiceNow, Inc. in the amount of $566,382 for the period of December 17, 2013 through December 16, 2016 for the provision of software subscription, software maintenance/support, and implementation services;
b. Approve and authorize the use of the Information Technology Designation account in the amount of $290,381for Fiscal Year 2013-14 ;
c. Authorize the Auditor Controller to increase appropriations in the amount of $290,381 for Fiscal Year 2013-14; and
d. Authorize the Contracts/Purchasing Officer to sign future renewals to the Service Agreement under the same or similar terms as recommended by the Director of Information Technology.

SUMMARY/DISCUSSION:
The Information Technology Department (ITD) has identified the need for an enterprise software tool that will meet the necessary requirements for ITD to successfully transition to an ISF. An ISF has been determined to be the appropriate structure for ITD to function as a service department.

To assess ITD's effec...

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