Title
Support authorizing the Office of the Auditor-Controller (AC) to serve as the primary contract holder to the CenturyLink Master Service Agreement, and subordinate service level agreements (SLAs), providing Disaster Recovery, Data Center and Managed Services for the Enterprise Resource Planning (ERP) System, and Co-location and Disaster Recovery Services for Natividad Medical Center; and Support the approval of the contract and an increase in appropriations.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors Budget Committee:
Support the approval of the contract and increased appropriations for the annual cost of disaster recovery, redundant data center and co-location solutions that may continue for up to three years upon approval of the Board of Supervisors.
SUMMARY/DISCUSSION:
In 2007, the Chief Administrative Officer (CAO) requested that the responsibility for management and support of the County's Enterprise Resource Planning (ERP) system be transferred back to the Office of the Auditor-Controller (AC). Upon the CAO commitment to provide the necessary resources and financial support to sustain and effectively manage the ERP system, the Auditor-Controller accepted this responsibility.
The AC then reiterated to the Information Technology Department (ITD) that disaster recovery and data center redundancy be acquired to ensure these mission critical systems would be secure in the event of a systemic failure or, a natural catastrophe. However, the provision of disaster recovery, data center redundancy, responsive technical support, hardware and operating systems refresh protocol, and adequate test environments were not addressed. Therefore, after more than 16 years attempting to acquire these services through County resources, the AC opened a Request for Proposal (RFP#10500) for disaster recovery and redundant data center services in October 2014, and invited both County ITD and external vendors to respond.
Upon comple...
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