Title
a. Approve and authorize the Director of the Department of Social Services, or his designee, to sign an agreement with InTelegy Corporation for $140,000 for the period September 1, 2015 through June 30, 2016 to perform an assessment for the replacement of a workload development tool and provide consulting services related to the lobby/intake redesign; and
b. Authorize the Director of the Department of Social Services, or his designee, to sign up to three amendments to this agreement where the total amendment amounts, cumulatively, do not exceed 10% of the original contract ($14,000 maximum additional amount) and do not significantly change the scope of work.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Director of the Department of Social Services, or his designee, to sign an agreement with InTelegy Corporation for $140,000 for the period September 1, 2015 through June 30, 2016 to perform an assessment for the replacement of a workload development tool and provide consulting services related to the lobby/intake redesign; and
b. Authorize the Director of the Department of Social Services, or his designee, to sign up to three amendments to this agreement where the total amendment amounts, cumulatively, do not exceed 10% of the original contract ($14,000 maximum additional amount) and do not significantly change the scope of work.
SUMMARY/DISCUSSION:
In February 2015, Intelegy provided a summary report of issues and recommendations related to an assessment of current operations in the Community Benefits Branch that support the delivery of services to customers for the three large entitlement programs (Medi-Cal, CalFresh and CalWORKs) administered by the department. While many of the recommendations have been implemented, this contract would provide project management and support related to overall business process workflows and lobby management re-design, and an assessment of a new workl...
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