Title
Receive a report on the Computer Aided Dispatch (CAD) Replacement Project.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors' Capital Improvement Committee receive a report on the Computer Aided Dispatch (CAD) Replacement Project.
SUMMARY/ DISCUSSION:
The Computer Aided Dispatch (CAD) system is the backbone of the Emergency Communications Center and the Emergency Communications Department (ECD) as it assists the public safety dispatchers in determining the location, jurisdiction, and desired response of law enforcement, fire protection, and emergency medical responders. The current CAD system is the currently being updated and upgraded through an RFP process to replace the current system with one with more functionality and reliability as it technologically and programmatically improved. In addition to the application that provides the dispatching functionality, the CAD system replacement may also include a Records Management System (RMS), a Mobile Data Communications System (MDCS), and the capability to link to CAD systems in other 911 centers. The MDCS (laptops in police and fire response vehicles) provides a critical link to all agencies served by the Department and provides data to the agencies through several data transfers using RMS which is important for agency response, staffing, and providing reports. The integration of a more functional interface of component parts are key goals of the replacement system.
Tiburon, Inc. is the provider of the current CAD 911 dispatch system. This current CAD system is over 14 years old and has been in place since 2000. Tiburon has announced that the end of life for this system is March 31, 2017. Currently, the vendor provides basic maintenance only and no support for upgrades or enhancements. Tiburon, Inc. was recently purchased by TriTech Software Systems. TriTech continues to maintain the current CAD in the same manner as did Tiburon, but is not expanding the utility of the...
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