Title
Authorize the Deputy Purchasing Agent for Natividad Medical Center (NMC) or his designee to execute an Agreement with Monterey Language Services for translation, interpretation and other language services at NMC for an amount not to exceed $225,000 for the term July 1, 2016 through June 30, 2019.
Report
It is recommended the Board of Supervisors:
Authorize the Deputy Purchasing Agent for Natividad Medical Center (NMC) or his designee to execute an Agreement with Monterey Language Services for translation, interpretation and other language services at NMC for an amount not to exceed $225,000 for the term July 1, 2016 through June 30, 2019.
SUMMARY/DISCUSSION:
Approximately 52% of the patient population at Natividad Medical Center identify as limited English proficient (LEP). The Joint Commission, the agency that accredits and certifies NMC, has standards which require effective communication for LEP patients through the use of competent qualified interpreters. The California and Federal laws that regulate equal access to all patients, including Title VI of the Civil Right Act of 1964, prohibit discrimination on the basis of race, color or national origin and require that healthcare be delivered with effective communication for non-English speakers. The provision of interpretation services helps NMC reduce liability for medical errors due to a breakdown in communication and improves the quality of healthcare outcomes.
NMC utilizes a multi-pronged approach to meet the language needs of patients: in-person interpreting by NMC Medical Interpreters, NMC dual-role bilingual staff, and independent contractors; video interpreting; and over-the-phone interpreting.
Monterey Language Services can provide an umbrella of language services that are not available from other vendors such as on-call telephone/in-person interpretation and in-person ASL interpretation for deaf and hard of hearing patients. They also have on-call interpreters we can u...
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