Title
Authorize the Director of Health or the Assistant Director of Health to execute agreements on behalf of the County of Monterey with ConsumerInfo.com, Inc., also known as Experian Consumer Services, to ensure timely privacy and security breach response by enabling Monterey County Health Department (MCHD) to offer free credit monitoring services as needed through June 30, 2020.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Authorize the Director of Health or the Assistant Director of Health to execute agreements on behalf of the County of Monterey with ConsumerInfo.com, Inc., also known as Experian Consumer Services, to ensure timely privacy and security breach response by enabling Monterey County Health Department (MCHD) to offer free credit monitoring services as needed through June 30, 2020.
SUMMARY/DISCUSSION:
The residents of Monterey County that receive services from MCHD entrust the department with their information. This information is protected by numerous laws (State and Federal) and contract obligations. MCHD proactively works to meet these obligations through Department and Bureau level policies, trainings, and a robust Privacy Program. The MCHD Privacy Program includes potential breach investigation, risk mitigation, harm mitigation, self-reporting of established breaches and patient notification to those affected.
MCHD Privacy Program notifies any patients whose information was not properly handled as per California Civil Code Section 1798.29, and 42 U.S.C. Section 17932. Pursuant to these laws, if an individual's Social Security number was inappropriately disclosed, MCHD offers one year of free credit monitoring services. Timely response is essential to mitigate any potential harm to the affected residents.
Experian Consumer Services offers the credit monitoring products that the MCHD Privacy Program needs to offer; including safeguarding children whose Social Security numbers may have been compromised and to...
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