Title
a. Approve and authorize the Equal Opportunity Officer to sign an Agreement with iSight for $22,500, to provide Case Management Software for the period of August 31, 2017, through August 31, 2020; and,
b. Approve the Equal Opportunity Officer's recommendation to accept the non-standard warranties, termination, indemnification, and insurance requirement provisions of the Agreement.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Equal Opportunity Officer to sign an Agreement with iSight for $22,500.00, to provide Case Management Software for the period of August 31, 2017, through August 31, 2020; and
b. Approve the Equal Opportunity Officer's recommendation to accept the non-standard warranties, termination, indemnification, and insurance requirement provisions of the Agreement.
SUMMARY/DISCUSSION:
The Equal Opportunity Office (EOO) administers a discrimination, harassment, and retaliation complaint process for employees, applicants for employment, and recipients of County services. Through the complaint process, the EOO investigates complaints of violation of federal and state statutes and County policies.
The Equal Opportunity Office currently does not have case management software to track complaints, relying instead on manual means.
iSight Case Management Software is an organizational tool that will allow the Equal Opportunity Office to manage investigations in a more efficient manner and to collect and analyze investigative data to manage risk and identify opportunities for improvement. Deploying case management software will allow the EOO to more efficiently manage its caseload by monitoring case progress, enforcing a consistent investigative process, providing early notice for cases that are off track, closing cases faster by creating investigation reports, understand the root cause of misconduct, reduce risk and forecast trends, and save time and money. In addition, iSight will allow th...
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