Title
Authorize the Deputy Purchasing Agent for Natividad Medical Center (NMC) or his designee to execute amendment No. 1 to the agreement (A-13118) with Monterey Language Services for translation, interpretation and other language services, adding $250,000 for a revised total agreement amount not to exceed $475,000.
Report
RECOMMENDATION:
It is recommended the Board of Supervisors:
a. Authorize the Deputy Purchasing Agent for Natividad Medical Center (NMC) or his designee to execute amendment No. 1 to the agreement (A-13118) with Monterey Language Services for translation, interpretation and other language services, adding $250,000 for a revised total agreement amount not to exceed $475,000.
SUMMARY/DISCUSSION:
Approximately 48% of the patient population at Natividad Medical Center (NMC) identify as limited English proficient (LEP). The Joint Commission, the agency that accredits and certifies NMC, has standards which require effective communication for LEP patients through the use of competent qualified interpreters. The California and federal laws that regulate equal access to all patients, including Title VI of the Civil Right Act of 1964, prohibit discrimination on the basis of race, color, or national origin and require that healthcare be delivered with effective communication for LEP patients. The provision of interpretation services helps NMC reduce liability for medical errors due to a breakdown in communication and improves the quality of healthcare outcomes.
NMC utilizes a multi-pronged approach to meet the language needs of patients: in-person interpreting by NMC medical interpreters, NMC dual-role bilingual staff, and independent contractors; video interpreting; and over-the-phone interpreting.
Monterey Language Services provides an umbrella of language services that are not available from other vendors such as on-call telephone/in-person interpretation and in-person American Sign Language interpretation for deaf and hard of hearing patie...
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