Title
a. Approve Amendment No. 2 to Agreement No. A-13724 with i-Sight to continue to provide Case Management Software Services, and extend the expiration date for five (5) additional years, for a revised term from May 31 2021, to May 30, 2026, and increase the not to exceed amount by $57,400, for a revised total amount not to exceed $104,900; and
b. Authorize the Civil Rights Office to execute Amendment No. 2 to Agreement No. A-13724 and future amendments to the Agreement where the amendments do not significantly alter the scope of work or change the approved Agreement amount.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve Amendment No. 2 to Agreement No. A-13724 with i-Sight to continue to provide Case Management Software Services, and extend the expiration date for five (5) additional years, for a revised term from May 31, 2021, to May 30, 2026, and increase the not to exceed amount by $57,400, for a revised total amount not to exceed $104,900; and
b. Authorize the Civil Rights Office to execute Amendment No. 2 to Agreement No. A-13724 and future amendments to the Agreement where the amendments do not significantly alter the scope of work or change the approved Agreement amount.
SUMMARY/DISCUSSION:
On September 12, 2017, the Board of Supervisors (BOS) approved and authorized the Equal
Opportunity Officer, now the Civil Rights Officer, to execute Agreement No. A-13724 with i-Sight to provide Case Management Software services in the amount of $22,500, for the period of August 31, 2017 to August 31, 2020. On July 2, 2019, the BOS approved Amendment No. 1 to the Agreement to extend the expiration date for an additional three years to August 31, 2023, and increase the amount of the contract by $25,000, for a total amount not to exceed $47,500, to provide case management software services.
The Civil Rights Office (CRO) requests the approval of Amendment No. 2 to the Agreement to extend the expiration date for five additional years, from May 31, 2021, to May 30, 2026, and to increase the not to exceed amount by $57,400, for a revised total amount not to exceed $104,900.
The CRO continues to use i-Sight Case Management Software as an organizational tool that allows the CRO to track complaints, manage investigations in a more efficient manner, and to collect and analyze investigative data to manage risk and identify opportunities for improvement. i-Sight Case Management Software allows the CRO to more efficiently manage its caseload by monitoring case progress, enforcing a consistent investigative process, providing early notice for cases that are off track, closing cases faster by creating investigation reports, understand the root cause of misconduct, reduce risk and forecast trends, and save time and money. In addition, i-Sight allows the CRO to obtain statistical information for Managing for Performance, if needed in the future.
Since July 2, 2019, the date when the BOS approved Amendment No. 1, i-Sight has released i-Sight v7, which contains new features and the flexibility to configure custom processes, such as configurable workflows and reports. This update will increase efficiencies and allow the CRO to better leverage the database.
Although i-Sight agreed to use the County’s standard Agreement, the underlying Agreement required BOS approval due to non-standard provisions, as is common for software providers. i-Sight requested modifications to the warranties and indemnification clauses, and the underlying approved Agreement contains non-standard insurance provisions as i-Sight is not performing any physical work in the State of California.
OTHER AGENCY INVOLVEMENT:
The Office of the County Counsel-Risk Management and Auditor-Controller’s Office have reviewed and approved Amendment No. 2 as to form and legality, and fiscal provisions, respectively.
FINANCING:
The total increase for Amendment No. 2 is $57,400, of which $21,140 is included in the Fiscal Year 2020-21 Adopted Budget. For FY 2021-22, $7,500 is included in the recommended budget. Funding for future FYs of the Agreement will be included in those budgets, as appropriate.
BOARD OF SUPERVISORS STRATEGIC INITIATIVES:
Check the related Board of Supervisors Strategic Initiatives:
__ Economic Development
X Administration
__ Health & Human Services
__ Infrastructure
__ Public Safety
Prepared by: Ruby Jacinto, Administrative Secretary - Confidential, (831) 759-6612
Approved by: Juan P. Rodriguez, Civil Rights Officer, (831) 759-6614
Attachments:
Attachment A - Amendment No. 2 to Agreement
Attachment B - Amendment No. 1 to Agreement
Attachment C - Agreement No. A-13724
(Attachments on file with Clerk of the Board)