Title
Approve and authorize the Contracts Purchasing Officer, or designee, to execute Amendment No. 1 to the Agreement between ServiceNow Incorporated and the County of Monterey for software subscription, maintenance and support in the amount of $566,382, adding $37,855 for purchase of the ServiceNow Domain Separation Plugin and associated annual subscription fees, for a revised total not to exceed $604,237.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
a. Approve and authorize the Contracts Purchasing Officer, or designee, to execute Amendment No. 1 to the Agreement between ServiceNow Incorporated and the County of Monterey for software subscription, maintenance and support in the amount of $566,382, adding $37,855 for purchase of the ServiceNow Domain Separation Plugin and associated annual subscription fees, for a revised total not to exceed $604,237.
SUMMARY:
On December 17, 2013, the Board of Supervisors approved a Master Ordering Agreement with ServiceNow Inc., in the amount of $566,382, for the provision of software subscription, software maintenance/support, and implementation services. The Information Technology Department (ITD) wishes to include the purchase of the Domain Separation Plugin in order to deploy ServiceNow functionality, i.e., optimization of staff workloads, improved resource analysis, and forecasting, project and portfolio management, Asset Inventory Management, and Incident and Change Management at an enterprise-level to other County departments which have requested this functionality.
DISCUSSION:
ServiceNow, Inc. has been a County vendor since December 2013, providing a cloud-based service management platform that went live on September 10, 2014. This service management software suite allows for more detailed documentation of services provided by ITD to County epartments, optimizing ITD staff workloads, improving resource analysis and forecasting, providing a comprehensive view of county-wide projects, impr...
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