Title
Approve and authorize the Director of the Information Technology Department to sign a non-standard Professional Services Agreement with David Lloyd, doing business as Jane's Answering Service, for after-hours telephone answering services for the County Information Technology Department, in the maximum amount of sixty-thousand dollars ($60,000) for a term retroactive to July 1, 2019 through June 30, 2022.
Report
RECOMMENDATION:
It is recommended that the Board of Supervisors:
Approve and authorize the Director of the Information Technology Department to sign a non-standard Professional Services Agreement with David Lloyd, doing business as Jane's Answering Service, for after-hours telephone answering services for the County Information Technology Department, in the maximum amount of sixty-thousand dollars ($60,000) for a term retroactive to July 1, 2019 through June 30, 2022.
SUMMARY/DISCUSSION:
Jane's Answering Service provides a single point of contact for County staff requiring critical IT system support outside of business hours. All support calls for service delivery, networks, security, apps and radio are routed to Jane's during non-business hours. The vendor is provided a list of primary, secondary and tertiary contacts for each functional area, and routes the calls appropriately. The vendor also supplies a daily report summarizing the previous day's incidents for review at the ITD daily operations meeting.
The vendor has met the insurance requirements imposed by the standard Monterey County Agreement, with the exception of automobile coverage. This vendor has provided non-standard evidence of personal automobile coverage and cannot provide an endorsement to that automobile policy, naming the County as an additional insured; his insurer will not provide the endorsement in question.
The proposed agreement is non-standard in that it deletes the endorsement requirement for automobile insurance and accepts non-standard evidence of personal automob...
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